Combining Social Media With Search Engine Marketing
Posted on July 30, 2009 by
Social media programs are increasingly being rolled out with Search Engine Marketing (SEM) and PR campaigns. Social media and SEM share many similarities, including broad online reach and quantifiable metrics that can be tracked with web-based tools. To get a better understanding of what SEM experts think of social media, I sat down with Ralph Hibbs, principal at Red Apple Marketing, an online lead generation company based in San Francisco.

- Ralph Hibbs – A smiling face in the search engine marketing space

Craig: What is the main benefit of Red Apple Marketing Services?
Ralph: Steady flow of profitable, sales-ready leads
Craig: Why aren’t companies doing this with internal staff?
Ralph: Some are, but usually with limited success. When we take over an in-house SEM program we typically grow results by 3X to 5X with the same program budget. Successful SEM requires expertise, experience and focus, which is very difficult for in-house marketing personnel to obtain—given all the other projects on their plate.
Craig: Do you have any thoughts on the effectiveness of a PPC campaign compared to a banner advertising campaign?
Ralph: Generally we see PPC campaigns be the more effective for lead generation, because they capture prospects when they are actively seeking a solution. Therefore, we recommend clients start with PPC programs; then, explore banner advertising as their budgets grow. The most important requirement is a comprehensive measurement system, so they can accurately determine relative effectiveness.
Craig: What is the biggest change in lead generation that you’ve seen in the last three years?
Ralph: The growing importance of measuring lead generation effectiveness based on sales results. It is no longer enough to just get leads—they need to convert into business. All programs need to be measured so budgets can be effectively allocated based on results.
Craig: Where do you think lead generation is headed?
Ralph: To predict the future, it helps to review what’s happened in online lead generation. It started with generating impressions 10 years ago, then clicks and page views six years ago, and now leads are the focus for most companies. Forward-thinking companies are moving towards driving profitable leads, tracking specific search lead details all the way through to the sales automation systems. Looking two to three years into the future, we see the integration of search engine marketing (SEM) and nurturing as a logical next step for B2B companies. Companies with longer sales cycles will need to cost-effectively educate and inform a prospect up to the point they are ready for a sale. This level of integration will dramatically improve lead generation efficiency and enable companies to gain a higher return from their lead generation dollars.
Craig: Do you have any predictions about social media?
Ralph: We see social media becoming a more important component of a prospect’s learning and buying process, especially with younger professionals. As more and more B2B buyers use this technology, we believe the search engine companies will find ways to incorporate it more deeply just as blogging searches are more visible on Google and Bling. We already have clients who get leads from social media channels such as LinkedIn and Twitter. Appropriate tracking mechanisms are a critically important part of any lead source to determine if the effort is producing the bottom line results.
Ralph’s view of where SEM fits into the bigger marketing picture






Here's one way (our way) of visualizing social media services -